Categories: How-To

JIO Complaint and Status Enquiry Details

Reliance JIO is now India’s biggest telecommunication company by far away. There is no comparison to the service JIO provides to its customers. However at the same time, there are many customer complaints found related to bad network coverage of JIO in some locations.

Therefore, here we are going to talk about JIO complaint service and know how to contact JIO customer service to complaint about network. Meanwhile, we will also discuss the process to track JIO complaint status and get IT Team of JIO for help. You can learn about checking Aadhar card status here.

Where can I complaint about JIO?

Reliance JIO has provided us with various complaint services where one can register complaint about JIO. The process involves options like JIO complaint via chat, via toll free helpline numbers as well as via JIO complaint email address.

If not solved, the problem can be transferred to local JIO offices too.

Here are the methods you can use to contact JIO Complaint service.

List of methods to contact JIO customer care service.

  1. Complaint using MY JIO App

    First method to complaint about JIO network coverage is to launch MY JIO App and then go to complaint section. There, you’ll find option to login using SIM. Click on that link and you’ll see your JIO number details. Below, you’ll spot the JIO Chat support option. Click on the chat button and you can contact JIO complaint service executive there. Register complaint and get ticket ID.

  2. Complaint through JIO Complaint helpline

    Another method to complaint about JIO service is to use the JIO complaint number. For that, launch phone call option in your JIO phone and dial 198. Select your language and choose option for speaking to customer care executive. You’ll get redirected to a complaint service provider for JIO. Mention your problem to get the customer support from JIO.

  3. JIO Complaint by SMS

    The new JIO Chat app allows you to complaint about JIO through SMS service too. For that, you need to go to Play store and install updated JIO Chat app. After installing JIO chat, signup using your JIO number and then open JIO Care option. There, you can just SMS your complaint and talk to JIO customer care executive directly.

  4. JIO Complaint from other operators

    If you are using SIM card of other company and have to complaint about JIO network using Airtel, Aircel, Idea or Vodafone numbers, use following JIO complaint number – 1800-889-9999.

Using these methods, you can contact JIO customer care executives directly online and offline.

Once you have registered complaint to JIO complaint box, you will get a reference number called Ticket ID for your complaint. You can track JIO complaint status through that ticket ID.

How to track JIO complaint status?

To track JIO complaint status, follow these steps –

  1. Open My JIO App and go to dashboard.
  2. Click on JIO care option from there.
  3. On the next page, locate “Track Request” button. Click on it.
  4. You will be asked to enter your request number or Ticket ID.
  5. Enter your request serial number and your complaint status shall be displayed there.

You can also contact JIO care via chat and tell them your complaint ID to track JIO complaint status by SMS. Or you can call 198 from JIO number for tracking status either.

JIO Customer Care Number [State-wise]

Name of StateJIO Office AddressJIO Complaint EmailJIO Complaint Number
KeralaReliance Jio Infocomm Limited, Pukalakkattu Kariyattu Tower, Near Yatri Nivas, Mamangalam, Palarivattom P.O., Kochi – 682 025. Kerala State.appellate.ker@jio.com18008893999
Tamil NaduReliance Jio Infocomm Ltd, Prestige Palladium Bayan, 2nd Floor, No,129-140, Greams Road,Thousand Lights, Chennai – 600006.
Andhra PradeshReliance Corporate IT Park Ltd, H: No 40,72,D, KK Towers, Opp HDFC Bank, M.G Road, Vijayawada, AP-520008appellate.ap@jio.com18008893999
KashmirReliance Jio Infocomm Limited, 4th Floor, Sara City Mall, Jahangir Chowk, Srinagar – 190001, J&Kappellate.jk@jio.com18008893999
Delhi NCRReliance Jio Infocomm Ltd. RK Four Square, Building Number – 4. DLF Cyber City, Phase – 2 Gurgaon – 122002 Haryanaappellate.del@jio.com18008893999
RajasthanReliance Jio Infocomm Ltd., 1st Floor, Anand Bhawan, Sansar Chandra Road, Jaipur, Rajasthan, 302001appellate.raj@jio.com18008893999
Madhya PradeshReliance Jio Infocomm Limited, 4th Floor, Dhan Trident, Saty Sai Square, Vijay Nagar, A.B. Road, Indore – 452010, Madhya Pradesh,
Maharashtra & GoaReliance Jio Infocomm Ltd. 2nd Floor, Westend Mall, Above Reliance Mart, D.P. Road, Aundh, Pune- 411007 Maharashtraappellate.mah@jio.com18008893999
West BengalReliance Jio Infocomm Limited, Godrej Waterside, Tower II, 17th & 18th Floor, Plot No: 5, Block – DP, Sector-V, Saltlake City, Kolkata -700091appellate.wb@jio.com18008893999
ChhattisgarhReliance Jio Infocomm Ltd. H-701, 7th Floor, Metro Tower, Saty Sai Square, Vijay Nagar, A.B. Road, Indore – 452010, Madhya Pradesh,
UP (West)Reliance Jio Infocomm Limited, 2-7, Nishyam Kunj, Abhikarm complex, Civil Lines, Meerut, U.P – 250003appellate.upw@jio.com18008893999
KarnatakaRCITPL. RMZ Icon Building, No. 51, Palace Cross Road, Bengaluru- 560052, Karnataka.appellate.kar@jio.com18008893999
OdishaReliance Jio Infocomm Limited, Fortune Tower, 1st Floor, Wing A & B, Gangadhar Meher Marg, Chandrasekharpur, Bhubaneswar – 751023appellate.ori@jio.com18008893999
BiharReliance Jio Infocomm Ltd., B.D Complex, Plot 210/233, Rupaspur, Bailey Road,Patna- 801503, Bihar, Indiaappellate.bih@jio.com18008893999
UP (East)Reliance Jio Infocom Ltd., The Solitaire, Opposite Fun Mall, Gomti Nagar, Lucknow – 226010. (UP)appellate.upe@jio.com18008893999
HaryanaReliance Jio Infocomm Ltd, B-93 Industrial Area, Phase 8 Mohali, Punjab 160071appellate.har@jio.com18008893999
PunjabReliance Jio Infocomm Limited, C-135, Industrial Area, Phase – VIII, Mohali, Pin:160071appellate.pb@jio.com18008893999
MumbaiReliance Jio Infocomm Limited, 3rd Floor, B Wing, Fortune Building, Bharat Nagar, Bandra – Kurla Complex, Mumbai – 400051appellate.mum@jio.com18008893999
TelanganaReliance Jio Infocomm Ltd. 4th Floor, Lake shore towers, Rajbhavan Road, Somajiguda, Beside Yes Bank, Hyderabad: 500082, Telanganaappellate.ap@jio.com18008893999
Himachal PradeshReliance Jio Infocomm Ltd. Level 1792, 2nd Floor (From Ground) Parking Block, Modern ISBT, Tutikandi, Shimla -171004 Himachal Pradeshappellate.hp@jio.com18008893999
KolkataReliance Jio Infocomm Limited, Godrej Waterside, Tower II, 17th & 18th Floor, Plot No: 5, Block – DP, Sector-V, Saltlake City, Kolkata -700091appellate.kol@jio.com18008893999
AssamReliance Jio Infocomm Limited, Reliance Corporate IT Park Ltd., 1st Floor, Bijay Crescent, Mahapurush Srimanta Sankardev Path (G.S.Road), Rukiminigaon, Guwahati – 781022, Assam, Indiaappellate.assam@jio.com18008893999
JharkhandReliance Jio Infocomm Ltd., 2nd & 3rd Floor, Sandhya Tower, Commercial Complex, Puruliya Road, Ranchi – 834001, Jharkhandappellate.bih@jio.com18008893999
North EastReliance Jio Infocomm Ltd. First Floor, B. M. Tower, Near Fire Brigade, Madan Lewrynghep, Shillong – 793014, Meghalaya,
GujaratOffice -101, Saffron, Nr. Centre Point, Panchwati 5 Rasta, Ambawadi, Ahmedabad-380006, Gujarat, Indiaappellate.guj@jio.com18008893999
UttarakhandReliance Jio Infocomm Limited, 2-7, Nishyam Kunj, Abhikarm complex, Civil Lines, Meerut, U.P – 250003appellate.upw@jio.com18008893999
JammuReliance Jio Infocomm Limited, Veer Tower, Marble Market, Mouza Deeli, Khasra No 732 & 733, Jammu – 180012, J&K, Indiaappellate.jk@jio.com18008893999
Shubham Agrawal

I am founder of Verywire. I write about Android, Internet and technology in modern world.

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